Online Store Policies

Shipping

Papillon Skies currently ships within the U.S. and will expand to international shipments in the future. Shipping is free within the U.S. for USPS Priority Mail shipping.

Please allow 3-5 business days for shipping after processing. Most orders ship within 1-3 business days unless it’s a larger size print, which I print on demand, or I’m restocking inventory. Please contact me immediately at info@papillonskies.com if you need your order by a specific date, I will do my best to accommodate you.

For guaranteed delivery before Christmas for U.S. orders, orders must be placed by November 29th. Select prints on this website will note if they need to be placed before then. Papillon Skies is not responsible for delays that could occur because of any fault by the shipping carrier.

Packaging

Posters and large prints are rolled in protective safety sleeves and shipped in sturdy mailing tubes. This method is the best and safest method for mailing large prints. To re-flatten your print, simply lay a heavy flat object on it. All other smaller prints and artwork is packaged in mailing sleeves and shipped flat in rigid mailers.

Where is my order?

In the unusual case that you think your order has been lost in transit, please contact info@papillonskies.com for shipping verification and tracking status.

In most cases a delivery was attempted, and your package is waiting for you at your local post office.

Returns

If you receive an incorrect, defective, or damaged item, please let me know as soon as possible. I will be happy to offer you a replacement or refund. Depending on the nature of your return, I may request that you send a photo of the damage or send the item back (in which case a shipping label will be sent or your return shipping cost will be reimbursed).

If your order is missing or has been stolen and is marked as “delivered” through tracking Papillon Skies is not responsible or liable for the loss.

Commissions & custom prints

For project inquiries/custom art and prints, please feel free to contact me directly at info@papillonskies.com.

Copyrights

Please note that the purchase of the original artwork doesn't grant the new owner rights of reproduction or resell. All copyrights remain with Papillon Skies and the artist, Andrea G. Hardeman.